Return, Refund & Exchange Policy
We are 100% dedicated to maintaining the highest level of quality for both our products and our customer experience. Please do not hesitate to contact us via any of the below mode of contact with questions :
Email- denimmodex@gmail.com
Whatsapp – 8445705119 (Available from 10am to 10pm)
We love our products and want to make sure you love them too.
RTO DUE TO INCORRECT INFORMATION FROM CUSTOMER :
In case of an incorrect phone number, address or pin code, the order could be returned back to origin. In such cases, the customer will have to bear the re-shipping charges mentioned on the chart below, after which the order will be dispatched again.
EXCHANGE POLICY
| EXCHANGE AVAILABLE | EXCHANGE TYPE | EVIDENCE REQUIRED |
|---|---|---|
| Customer wants to change the size | Paid | Price of tag and the product |
| Wrong size (s) was shipped by us | Free | Price of tag and the product |
| Customer received the wrong product | Free | Unboxing video is mandatory; the issue will not be escalated unless the unboxing video is submitted. |
| Customer wants to change the product | Paid | Price of tag and the product |
| Customer received Defective product (s) | Free | Unboxing video is mandatory; the issue will not be escalated unless the unboxing video is submitted |
| Missing Product (s), package has a smaller number of products than your order |
Free | Unboxing video is mandatory; the issue will not be escalated unless the unboxing video is submitted |
REFER TO THE CHART BELOW FOR SHIPPING AND PICKUP CHARGES
|
Number of Products to exchange |
Shipping charges to pay |
|---|---|
| 1 Product | ₹ 199/- |
| 2 Products | ₹ 299/- |
| 3/3+Products | ₹ 399/- |
WHAT IS NOT COVERED IN EXCHANGE
- Product used or dirty
- Product Without Tag(s)
- Product quality issue: If you do not like the quality of fabric or stitching (but you have received the same products)
RETURN POLICY:
We do not have Return and Refund Policy.
PROCESS TO EXCHANGE
For exchange request,
WhatsApp- +91-8445705119
1) The order will be picked from your place, next day
2) Once we will receive the order, your exchanged order will be dispatched
3) You will receive the new order in 3-5 days.
(Customer had to pay shipping charges upfront as mentioned in Exchange Pickup Chart)
Returns must be in unused condition and with all the original packaging including all tags. NO EXCHANGE WILL BE MADE FOR
PRODUCTS RETURNED IN A USED CONDITION.
FRAUDULENT BEHAVIOUR
Denim Mode reserves the right to cancel any order if found inappropriate or fraudulent. Also, in such cases order will be cancelled without any refund.
Inappropriate behaviour includes but is not limited to unethical transactions, moral misconduct, and using abusive words, within the Denim Mode community.